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Support Services
Support Desk
intrinsys operates a support desk staffed by a team of highly qualified application engineers who are also users of the software in our own engineering business. We provide instant assistance to customers via phone, email, internet-conference or site visits and through secure connections we can remotely configure and run applications and diagnose any issues.
Named support managers can be provided, selected from our team of experts, giving a single point of contact for the management and co-ordination of all support queries. Our support team will coach users one-to-one when required and ensure best practice methods are applied throughout the company.
Flexible support packages to suit your needs
- Hints & tips, FAQ’s –Website link to area containing useful hints & tips, FAQ’s
- Software download - Secure and confidential download area to enable the transfer of data between client and consultant.
- Software support - Supply of fixes, patches and refreshes upon request
- Data upload –Secure and confidential upload area to enable the transfer of data between client and consultant
- Virtual Machine –“virtual machine” (VM) configured to replicate the clients set-up. This VM will be used to assist the support offering and enable greater problem resolution.
- Application support
- Training
- On-site consultancy support
- Telephone support
- Remote dial-up Webex support
- Account Engineer - Allocation of a dedicated account engineer to provide a direct contact for any support issues
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> PLM Deployment
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> Systems Support
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