In January 2007, Dassault Systèmes took over the UK channel from IBM, after 2 years in control what is the end of term report?

Back in January 2007, Dassault Systèmes took over the UK channel from IBM who had managed the operation since the inception of CATIA. Named "Dassault Systèmes CMP" (Channel Management Provider) the UK operation is the interface between the software Business Partners such as Intrinsys and the software development organisation back in France. The new structure promised to examine all areas of the software supply channel and improve the whole experience of purchasing and maintaining the Dassault suite of products such as CATIA.

So what is the end of term report? One criticism under the old system was that small organisations were not as well catered for as the larger OEM’s. This is one area where the new CMP channel has delivered significant improvements, with the customer managed totally by the Business Partner. It is our responsibility to ensure that every client gets 1 to 1 attention and this is where Intrinsys consider themselves to be unique, in the service we provide. All our customers are given a dedicated account manager who is there to ensure that no client has any reason to be disappointed and with this philosophy we believe that we are delivering a truly valued experience.

Another significant improvement is in the area of defect reporting, where Intrinsys are now able to report issues directly to Dassault Systèmes and then track progress of the defect. This enables Intrinsys to be far more proactive in this situation and update clients on an ongoing basis.

Finally, the last area where noticeable change has been reported is in the provision of license keys. Intrinsys maintain a log of all license keys supplied to its clients and their expiry dates. In this way we are able to supply new license keys in advance of the old licenses expiring, thereby avoiding any unexpected down time. The result is that many customers have expressed a pleasant surprise when a new license suddenly appears in their inbox, days before the current license expires.

To this end Intrinsys have transitioned almost every one of its accounts from IBM to Dassault Systèmes over the past 2 years and no one has voiced any discontent, indeed most have been extremely pleased, especially the accounts departments who now receive maintenance invoices laid out as they request in a clear and concise manner.

Well done to Dassault Systèmes!

For further information contact: Angela Cairns acairns@intrinsys.co.uk or 01908 278650

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